Help center

Pull up a bale. What do you need?

Most questions land in one of these six stalls. If yours doesn't, we're easy to reach.

Selecting your herd

Six herds, six words. How to choose the one you belong to — and why that's the only choice you make.

What's on the bracelet, how the cord colors work, and why color never changes your herd identity.

When your horse is revealed, why you don't pick them yourself, and what happens after you order.

Where your horse's personality, friendships, milestones, and daily mischief keep arriving.

Privacy, locations, the demonstration site, Plushy Horses, and the Inner Paddock.

Reach a person — or, if you're an equine nonprofit, reach the partnership side of the barn.

This site is a demonstration of the Galuhp experience. Ordering, shipping, and support details will be confirmed when the live shop opens.